Product Return Terms

General Return Conditions

• Returns are possible within 14 calendar days from the date of purchase in accordance with the legislation of the Republic of Kazakhstan.
• The product must meet the following requirements:
  • Not used.
  • Maintained trade appearance, original packaging, and tags.
• For the return of jewelry, the following is required:
  • Contact the National Center for Expertise and Certification.
  • Obtain an expert opinion and seal the product.
  • Provide the sealed product and expert opinion upon return.

Special Conditions

• Product returns are only possible within Kazakhstan and in cities where our branded boutiques are located.
• Returns are not available for items delivered outside Kazakhstan.
• Additional fees related to installment plans (e.g., interest for using the plan) may not be refundable.
• It is recommended to clarify the return details with the bank or financial institution providing the installment plan.

Refunds

• Funds will be returned to your card within 14 business days after the item is received at one of our stores.
• If you paid for the purchase in cash, a refund will also be issued in cash at the time of return in the branded boutique, provided that all requirements are met.
• If you made the purchase in installments, the refund is processed in accordance with the terms of the installment agreement and the legislation of the Republic of Kazakhstan. To process a refund, you will need your installment agreement, identity document, purchase receipt, and a refund request. Once the return is confirmed, the store notifies the bank or financial institution through which the installment was arranged about the return of the item.

If you have any questions or need assistance during the refund process, our support team is always ready to help you!

You can return the product at the following brand boutiques: